Healthcare Front-office Automation
How the queue disappears at reception and payment counters
Our approach
OTHERSIDER runs SI projects that automate this area with AI agents. Instead of walking up to a counter, patients check in, change appointments, and complete payment through conversation. Hospitals can redeploy staff to where face-to-face support is genuinely needed.
Engineering
Scope of application
- 01
First-visit and follow-up registration, and department guidance
- 02
Appointment lookup, change, and cancellation
- 03
Payment of medical fees, and issuing receipts and certificates
- 04
Wait-status updates and patient calling
Current status
Already deployed and running at a general hospital operating multiple departments, and we are preparing to expand nationwide using it as the standard model.
Healthcare is a domain where errors are not permitted. We began the design by drawing a clear line between what an agent may handle automatically and what a person must always confirm.
Ask us about this business
Tell us about your site and we'll review together what can be applied.